Returns & Exchanges: Should the unthinkable happen and your artwork or item is in need of repair or broken, we're here to help. We accept returns for incorrect or faulty items. If the item can not be exchanged we will issue a refund. Sorry, we do not accept returns due to a ‘change of mind’. 

Faulty or incorrect goods return policy: If you have received your parcel and realized a product is damaged or not what you ordered, please notify us immediately upon discovering the fault or error at metalmetcalfe@gmail.com with photographs. We will come back to you will some solutions as soon as possible. In busy times please allow a couple of days.

Once we have confirmed the fault or error, we will repair, replace, or refund the item. If the item is faulty or incorrect, we will cover the cost of return shipping and cover all shipping costs incurred in replacing the item. You have 30 calendar days to return an item from the date you received it.

Post your return to: METAL METCALFE Ltd, 4a Kaweka Place, Havelock North, HASTINGS, Hawke's Bay, 4130. Your item must be ideally the original packaging or in equally protective packaging. It must be tracked and it is important that you retain the tracking number of your returned items, in case of issues with post (lost items). 

Refunds: We will notify you on the status of your refund after we have received and inspected the item. When your return is approved, we will initiate a refund to the same method of payment that was used to place the order. You will receive the credit in normal bank clearance time. 

Sale product return policy: Please choose sale items carefully, as we can’t return or exchange them due to a change of mind. If you’ve received a sale item that’s faulty or not what you ordered, please read the ‘Faulty or incorrect goods returns’ section above. 

Contact Us: If you have any questions on how to return your item to us, contact us at metalmetcalfe@gmail.com or phone 027 544 8992 within NZ or +64 27 544 8992 if phoning from overseas.